Monday, March 12, 2012

The Climate Change "Debate"

There are a lot of political hot-button issues that never seem to get resolved.  If we are speaking of an issue like abortion, it is safe to say people will never agree on whether life begins at conception, or whether it begins sometime later.  If we are speaking of politics, it is safe to say a large number of people will always believe their respective political party is right while all other political parties are wrong.  If speaking of religion, people will often try to convince others that their religion or dogma is the only proper belief system and that anyone who follows a differing religion (or perhaps someone who follows no religion at all) is simply ignorant or misinformed.

I understand these debates, and although I may hold an opinion of my own, I can respect someone who disagrees with me because for the most part it is impossible to "prove" either side of these issues. 

Even the best doctors and scientists and religious leaders can't really "prove" when life beings and there surely is no consensus on the issue. 

Nobody will ever be able to prove that one political party is always right or is infallible - because history shows us the exact opposite.

We can't prove a religion to be correct without resorting to the concept of faith, and we can't prove or disprove the existence of a higher power because any evidence we have can be interpreted any number of ways.

I get it.  These are debates that have existed for hundreds or in some cases thousands upon thousands of years, and they are all debates that will most likely continue to rage on for thousands of years after we are all gone.  I may feel my opinion on these matters is "right", but I'm not naive enough to believe any of these debates will be settled in my lifetime nor am I unwavering in my belief that these matters will continue to be debated for generations to come.

However, there are other subjects which I simply cannot understand why people still consider them to be debatable.  I feel it is fairly safe to say the Earth revolves around the Sun because it is accepted science.  Very few of us have the knowledge or equipment to verify this personally, but we have accepted what the scientific community at large has told us, and that data has been verified by countless others.

The same can be true for subjects such as whether the Earth is round or flat.  I personally have never been around the world nor have I been an astronaut looking at the Earth from afar, but I accept that our planet is round because there is more than enough evidence to prove it to be the case.  I also accept that a single atom is comprised of three types of particles (protons, neutrons, and electrons).  I do not have the ability of verifying this fact myself, but I understand the body of scientific knowledge that exists on our planet has proven this to be factual.

One could say there is never going to be 100% consensus on any one particular issue and I agree with that.  In truth we know there are people among us who may believe the Earth is flat, or they may doubt not only the particles contained within atoms, but the actual existence of atoms.  No amount of logic or reason or research or science will ever convince everyone, but for all intents and purposes dissenting voices are ignored when it comes to matters of settled science.

It is because of this that I am often baffled when I hear an otherwise intelligent person proclaim that there is such a thing as a debate as to whether or not man-made climate change (aka man-made global warming, aka anthropogenic climate change) is real. To some degree I don't fault the layperson who doesn't wish to take the time to actually review the data or read the reports put out by the scientific community because in most cases people really don't have any interest... and honestly this subject matter is less than exciting to most members of the human race. 

I also acknowledge that the vast majority of the public obtains information from the media who may or may not present the data in a unbiased or non-partisan manner, not to mention the journalist writing the article or presenting the news may not be well versed on the subject matter in the first place.

In addition, in our overly-politically charged climate, many people wish to avoid the controversy with issues that appear to fall across political parties.  Thus, instead of actually noting what the scientific community believes in respect to a particular scientific issue, a journalist or talk radio host may try to appease a larger audience by trying to remain neutral and by avoiding making a statement which seems to confirm or deny the existence of man-made climate change.

So it stands to reason why so many people would believe that the subject of man-made climate change is a debate.  This also explains why in many cases we hear people utter the phrase "the jury is still out" or "scientists simply cannot agree".  It also contributes to why there is so much confusion on the issue and why public opinion polls seem to show a clear difference in political affiliation between those who do believe in climate change and those who do not even though leaders of both parties have stated publicly climate change is at least partly attributable to human activity.

I recently read a comment from someone that said for every scientist who "knows" climate change is caused by human activity there is a scientist who "knows" climate change has nothing to do with human activity, and this is a prime exactly of how misinformed people really are on this issue.

The reality is, that statement is nowhere near reality.  In fact, the trend of climatologists and scientists who actually study this phenomenon has been consisting in support of the concept of man-made climate change and the trend has been increasing in support rather than the opposite as some would suggest.  One of the most recent reports on the subject indicates that between 97–98% of the climate researchers most actively publishing in the field support the tenets of [climate change] outlined by the Intergovernmental Panel on Climate Change.

So you may be asking yourself... what are those tenets outlined by the IPCC?  Well, in summary they boil down to three distinct points.
  1. The global average surface temperature has been on the rise since the late 19th century (including a distinct rise observed over the past 30 years).
  2. There is evidence that most of the warming observed over the last 50 years is attributable to human activities.
  3. If greenhouse gas emissions continue the warming will also continue.  Accompanying this temperature increase will be increases in some types of extreme weather and a projected sea level rise. On balance the impacts of global warming will be significantly negative, especially for larger values of warming.
Granted they tend to be a little more specific and add detail surrounding the actual temperature fluctuations, but in effect these three points are supported by 97-98% of climate researchers. 
 
Does that seem like a 50/50 mix to you?  No. 
 
Does it even remotely suggest there is widespread debate on this subject?  No. 
 
This clearly shows scientific consensus and is why man-made climate change is considered to be the mainstream scientific assessment.
It should also be noted that aside from individual scientists, every major organization on the planet that studies climatology, geology, or earth related sciences agrees with the man-made theory regarding climate change.  There was one organization (the American Association of Petroleum Geologists) who used to disagree, but sometime in 2007 even they had to finally admit the evidence is overwhelming so they basically had to stop denying it.  They won’t come out in full support (and based upon who provides them funding you can hardly blame them), but they no longer deny it and rather try to remain neutral (like some journalists who still try to convince the public there is a debate about climate change).

So who are these organizations you might ask?  Here is a partial list: 
  • The International Council of Academies of Engineering and Technological Sciences
  • The American Association for the Advancement of Science
  • The National Research Council
  • The National Academy of Sciences
  • The American Chemical Society
  • The American Meteorological Society
  • The Australian Meteorological and Oceanographic Society
  • The Canadian Foundation for Climate and Atmospheric Sciences
  • The Canadian Meteorological and Oceanographic Society
  • The Royal Meteorological Society
  • World Meteorological Organization
  • The World Health Organization
  • The American Institute of Physics
  • The American Physical Society
  • The Australian Institute of Physics
  • The European Physical Society
  • The European Science Foundation
  • The Federation of Australian Scientific and Technological Societies
  • The Network of African Science Academies
  • The National Science Academies of over 30 nations including all G8 nations, China, India, and many others.
  • The European Academy of Sciences and Arts
  • The Polish Academy of Sciences
  • The Royal Society of the United Kingdom
  • The Royal Society of New Zealand
  • The American Geophysical Union
  • The American Society of Agronomy
  • The Crop Science Society of America
  • The Soil Science Society of America
  • The European Geosciences Union
  • The European Federation of Geologists
  • The Geological Society of America
  • The Geological Society of London
  • The International Union of Geodesy and Geophysics
  • The National Oceanic and Atmospheric Administration
  • NASA Goddard Institute of Space Studies
  • The Environmental Protection Agency
  • The Intergovernmental Panel on Climate Change
 And many, many more.

The bottom line is this... climate change is a political debate, not a scientific debate. Some politicians and talk radio pundits have done a fabulous job of convincing the uninformed that there is still some debate on whether or not man-made climate change is real and whether or not man is one of the primary contributors, but the truth is the scientific community has no such debate. They consider it to be settled science, just as they consider vaccines to be beneficial regardless of what Jenny McCarthy might say.

The only true debate within the scientific community is what we can do about climate change, how quickly we can act, what actions we can take in a short term vs. long term time frame, and what the impact of alternative energy sources will be.  Rest assured the scientific community is not suffering some deep fracture within as a result of those who may be considered climate change deniers, primarily because they are so few and far between.

Lets be clear - skepticism is good, but outright denialism is not.  It is well past time we stopped trying to blur the lines between a political debate and a scientific one.

Wednesday, February 15, 2012

Things You Hear When You Are Moving

I've moved many, many times in my life, and I've helped countless friends and family members move as well.  Moving is not something that many people enjoy, and in fact I would argue it is probably just below a visit to the dentist on the list of things most people hate.

The thing is, I learn something each and every time I move, and I learn even more when I help someone else move.  This is a list of things I have heard while moving... and what those things actually mean.

"Here... I just need you to balance it".  This really means.... "get ready... I'm going to drop this on your head or somehow cause you to tear some cartilage in your left knee".

"It's not heavy... it's just awkward to carry".  This actually means it is really super heavy and would probably be best if at least four grown men helped to carry it, but chances are you will be stuck moving it with the guy who is trying to save face in front of his girlfriend and who would never admit that an item is above his lifting capacity.

"Hold on a second while I adjust my grip".  This is a tricky one, because it can mean one of two things.  The most common translation tells us that the person who said this is probably a weakling and is having trouble lifting their portion of the item, however it is also possible that they are just looking for a clever way to shift the bulk of the weight onto others via clever hand placement.  Either way when you hear this you had better prepare for the worst.

"We are moving from a small one room apartment into a house across town".  This means the one room apartment will probably be on the third floor of the building and there is no chance of an elevator.  There is also a good chance that they will have half of their belongings in a storage facility elsewhere... which they conveniently forgot to mention.

"The kids will help".  This one really depends upon the age of the kids.  If they are toddler age up through around age five, they will do a great job of unpacking the boxes that were just packed, and if you decide to lift a heavy item they will probably be underfoot.  If the kids are teenagers, you can expect they will move about as fast as a Three-Toed Sloth and they will never carry more than one box at a time, no matter how small that box may be.  If the kids are teenage girls, you can expect to see them carrying a makeup bag in one arm and a Abercrombie sweatshirt in the other as they pack it into the car... then they will need to spend at least 10-15 minutes in order to catch up on their texting between trips.

"Bring your truck just in case we need it".  This is a classic.  Often times they will mention that they already have several other friends with trucks or trailers and in some cases they may even claim they have arranged for a moving truck, but chances are you will show up to find their idea of a moving truck is their uncle's Chevy Astro Van so anything that doesn't fit will likely find its way into the back of your truck.  You can pretty much assume you're paying for your own gas on this one too... even if it is an out-of-town move.

"The only heavy items are a couch, a bed, and a television."  What this really means is the couch is a hideabed their grandmother gave them in 1982 and it weighs approximately the same as a small Volkswagen.  The couch is also spring loaded so every time you try to adjust it while carrying it, the mattress will start to pop open which will force you to stop and close it again. 

The bed they mentioned is a king size bed located in the second floor of the house, but nobody can figure out how it got up there in the first place because it doesn't seem like will fit down the stairs, and the television is a rear projection model that was the pinnacle of home entertainment technology in 1994 and happens to weigh somewhere just above 300lbs.  It is also located in the basement rec room and the only way out of the basement is via a staircase that is nowhere near current building code and that would make a Sherpa proclaim "wow... that's steep".

Did I mention if you show up three hours late you will notice that all of the light items have already been loaded and that they have saved the heavy stuff for you?  Yea... that's standard practice right there.

"There will be a ton of people to help".  This typically means the person you are helping will be there along with his 90lb cousin who has trouble carrying the ironing board.  It is highly likely that approximately 20 minutes before you are done, three other friends or family members will show up and each carry two items out to the vehicle.  These same three people will probably be asking about the free pizza they were promised within an hour.

"It's supposed to be a nice day".  If you hear this one and it is between the months of April and September, you can assume it will either be above 90 degrees or that it will be raining.  Possibly both.  If you hear this between October and March, chances are it will either be snowing or sleeting, and the temperature will be somewhere South of 15 degrees.  No matter what time of year it is, there is a high probability the wind will be blowing at least 25mph.

"I'm ready to move so just show up when you can".  This actually means they are half packed and don't have enough boxes to hold all of their stuff.  They are also running short of packing tape, and they only rented the truck for three hours so you need to get going before they get charged extra.  Chances are if you aren't onsite by 7:45AM they will be calling you every five minutes on your cell phone wondering what is taking you so long... and they will ask you to stop by Walmart on the way to pick up some packing tape and then see if you can find some boxes behind the store.  You won't be reimbursed for the tape.

"If you help, I'll give you all of the pizza and beer you can handle".  This is a common ploy to convince friends and family members that they should help, but when you show up you soon realize the only beer is a six pack of Coors Light that expired four months ago, and the only pizza is a frozen Totino's Party Pizza that is sitting in the freezer. 

"I didn't realize it would take this long".  This usually means they thought it would take all day, but they didn't anticipate you would still be carrying boxes at 11:30PM.  With that being said, they will ask you to follow them so they can drop off the rental truck and then you can give them a ride back across town.

"Thanks for all of your help... I'll return the favor the next time you need to move".  Chances are when you do need to move sometime in the future, the person who said this to you will have to attend a funeral for their girlfriend's aunt somewhere in Wisconsin that weekend.  Count on it.

"I'm never moving again" and/or "I tell you what... I'm not moving for a long, long time".  This means they will break their lease early or find their dream home across town in approximately five months.  If you're smart you will schedule something every weekend for that entire month well in advance... just to be safe.

Like it or not, moving stinks.  It is examples like these that have taught me there are times in life when having a bad back might actually be a good thing, but if nothing else it has taught me no matter how much a professional moving crew costs... it is probably well worth it.  Always remember, professional movers charge a lot less per hour than a therapist, and the movers won't make you come back every week for six months.

Wednesday, February 8, 2012

The Art of Precrastinating

Some have said procrastinating is an artform, but what those people fail to understand is there is a select group among the human race who actually plan ahead to ensure their procrastination is as effective as possible.  I have decided this incredible planning shall be called "Precrastinating".  I thought about "pre-procrastinating", but that is just confusing, so I'm sticking with precrastinating.  Try to keep up.

It takes a special kind of person to precrastinate.  Anyone can keep putting things off for as long as possible so that really isn't all that impressive.  Congress has been procrastinating about how to deal with our exploding national debt for decades while they convince us it is one of the most significant issues impacting the future of our nation, so should I really feel bad if I postpone doing laundry for a week or so?

Hell, Hugh Hefner has been putting off death for at least ten years and he does it is his pajamas so how hard could it be to procrastinate?  My three year old daughter has discovered it is much easier to simply say we will take a bath later than it is to actually take the bath, so it seems clear that almost anyone from the very young to the very old is capable of procrastination and it doesn't even require practice to be good at it.

The real visionary actually plans ahead when it is time to procrastinate.  They don't get backed into a corner and then grasp for some excuse on how to put something off but rather they prepare well in advance to have ample excuses at the ready.  In effect you could say they plan to fail rather than fail to plan, and even though that seems like the exact opposite of what you would expect, it just happens to work.

If procrastination is considered an art, then precrastination is considered a science.  A well-versed precrastinator will make sure everything is in play long before the big moment.  If the task at hand involves painting a house, the precrastinator will check weather reports to determine if the days ahead are suitable for painting, and when they discover the forecast involves sunshine and warm weather, they will suddenly determine it is a perfect opportunity to visit uncle Ralph over in Toledo for a few days.  Only a novice would dare wait until the day in question to put something off that could be put off much sooner.  This requires forethought.  This requires skill.  This requires the energy to develop a plan which can then be put into place ahead of the task or event which is to be pushed off.  Perhaps most importantly, this requires the foresight to anticipate any potential problems and have additional backup plans in place to counter them.

It surely isn't a one-dimensional problem.  The skilled precrastinator sees everything on levels.  They are like a grandmaster chess player who sees three, four or five moves ahead.  They aren't shocked at the events that occur because they have already planned for them, and as such a true precrastinator is both a planner as well as a procrastinator... something very uncommon with the community of lazy people.

Thursday, January 19, 2012

What Was Once Old... Is New Again

Have you ever heard the phrase "what was once old is new again"?   I'm here to tell you that that particular phrase is idiotic.  Just think about it... whoever started using that phrase is trying to suggest if you wait long enough that an old item will somehow become new, and I have to tell you based upon what I know of time travel and basic laws of physics that just isn't possible.

I understand why people use this phrase, but I just disagree with the premise.  For example someone might comment that teenage girls are now starting to wear leg warmers with their skirts, which as we all know was as style that was very popular in the 1980s.  So, it isn't surprising when someone utters the cliche that what was once old is new again, but in reality legwarmers aren't new.  The style of wearing legwarmers isn't new either, so really there is nothing new about it. 

This is just a matter of people revisiting an old style, but simply revisiting something does not in any way make it new.  If that were true, I'd be driving a new car every morning when I head to work.  So are we to believe if you do a specific act each day it becomes old, but if you wait a few months or a few years and then do that same thing again that it is new?  Hogwash.

Listen... things can only be new once.  Anything after that point is old.  I know this will pain many 40-something women out there who are starting to see gray hair and wrinkles when they look in the mirror, but it isn't meant to be mean.  It doesn't matter if we are talking about items, people, or styles... old is old, and new is new.  There is no such thing as old becoming new just as new cannot be old, so adapt and get over it.

Another thing that bothers me is this stupid word "renew".  You cannot re-new something.  It was once new... and now it is old.  If it was new yesterday you might argue it is almost new today (which holds up a lot better if you are talking about a car as opposed to a ham sandwich), but you can't just "renew" everything and pretend it is new once again.  It might be new to you, you might find a new way of looking at things, but if something existed or was done at any time in the past, it just isn't new anymore. 

I renew magazine subscriptions... does that mean the magazine is entirely new?  Of course not!  Although that particular issue of the magazine might be new, the magazine itself, and the subscription to said magazine is not new... so is it really possible to re-new something?  Not really.  The term re-new is just a fancy way of selling us something again without letting us know we aren't really getting anything new.

It all comes down to the fact that we as humans have a desire to have new things.  Whether they are really, truly "new", or just "new to us" doesn't seem to matter.  In fact many people collect antiques that they know are old, but they don't refer to them as old things or used things because that doesn't sound as nice as the terms vintage, antique, historic, or whatever label they choose to use instead of simply saying they are old.  So, we somehow are tricking ourselves into thinking these old things are actually new, and we use colorful language to make the differentiation in order to appease our own minds.

So now it all makes sense.  I realize not everyone feels the same way, but I have a new way of thinking about things.  Or is that an old way of thinking about things?

Thursday, January 5, 2012

Why I Hate Best Buy

I like technology.  At one point I was a Certified Electronics Technician and a member of the Society of Broadcast Engineers.  I spent a full year of my higher education studying electronics and building things like AM/FM radios, wireless transmitters, and even my own Digital Multimeter.  I've built my own circuit boards from scratch including using acid to etch the circuit traces, I've built my own computers, wired numerous vehicles with audio systems, worked in the IT industry for over a decade, held the title of "Engineer" at more than one point in my career, and am the guy who friends and family members call when they need someone to wire their home theater or troubleshoot a PC problem.  I'm what you might call a geek.  I admit this and don't feel it is a derogatory term.

With all of that said... I hate Best Buy.  In fact, of all of the techie (or dare I say geeky) people I know... none of them like Best Buy.  People like me tend to treat Best Buy as nothing more than a showroom for Amazon, Newegg, or Monoprice because we know enough to prevent us from actually buying anything from Best Buy.

It isn't that Best Buy doesn't have what I want - because they often do.  One of their primary problems is their prices are outrageous and even their sale prices are above what I can find the same product for elsewhere.  When it comes to accessories like cables and television mounts they are often times 500% to 1000% more expensive than their online counterparts.

However prices alone aren't even the reason I hate Best Buy.  I hate them because of the atmosphere they have created.  I hate them because of their policies.  I hate them because of their high-pressure sales tactics, continual desire to upsell everything, and sales staff that act as if they are well versed in electronics and that the customer could not possibly know more than they do.  I hate that they go out of their way to manipulate customers by using shady tactics to make less expensive televisions look worse than the more expensive alternatives or how they have product displays meant to convince people that products from Monster Cable or Bose are somehow superior than anything else.

Most of all however, I just hate that Best Buy makes you feel like you need to take a shower after you visit one of their stores.  Their customer service is horrid.  They push extended service contracts on EVERYTHING even when it makes no sense, and their salespeople are always trying to push add-ons or accessories to items that the customer simply doesn't need.

The last time I was at Best Buy I overheard one of their salespeople brag about how he was actually an employee of Apple and not of Best Buy.  Whether that is true I have no idea, but he spent the next ten minutes name dropping other Apple Employees in the area and calling himself an Engineer while customers who were looking at Apple products were ignored.

Over in the television department I had a salesman try to push me to DirecTV and bragging about their new channel lineups and how they had the NFL Sunday Ticket package before he actually knew what I had for television service or before he could be bothered to ask if I was a football fan.  He then went on to talk about the new 3D televisions as he rattled off specifications as if I should be impressed.  After I responded and informed him that I felt passive 3D technology was superior to the active system he was pushing (and I provided him reasons to support my viewpoint), he suddenly realized I wasn't just another ignorant consumer before he said in a passive-aggressive manner "maybe you should work here".

Yea right.  That would be a great career move.  Thanks, but no thanks.

I also noticed during my recent visit that a six foot HDMI cable was selling for $49.99.  Over in the videogame department, a different brand of HDMI cable was selling for $59.99.  I would love to hear the logic behind why they feel a HDMI cable for a videogame system is worth $10 more than an overpriced HDMI cable for a television, but frankly I didn't have the patience to ask one of the salesman for an explanation.  It is a digital signal - there is no need to go crazy for name brand expensive ultra high-end cables because every comparison test I have ever seen says they aren't worth the price, yet do you think Best Buy would offer a bargain cable that might appeal to the consumer?  Of course not.

The saddest part is another customer was in the process of buying one of those $50 cables and I didn't have the heart to tell them they could buy a cable that works just as well as is just as good of quality over at Monoprice for under $5.  In fact you can even get your choice of color and the cable will run $3.50 (or about 93% less cost). 

Then I noticed the price of their flat panel television mounts.  For the larger televisions, the price ranged from $129.99 to $199.99!  Are you serious.... $200 for a television mount?  I bought one a few years back from Monoprice and it ran under $25... including shipping.  That mount that Best Buy wants $200 for was a low profile mount - a generic version of that same style mount costs under $12 at Monoprice.

I understand brick and mortar stores need to charge a bit more.  I get it.  What I don't understand is why Best Buy often charges 10, 15, or 20 times as much for a nearly identical product.  Obviously nobody who is "in the know" would ever buy these types of items from Best Buy, so the only thing I can assume is that they are selling cables and wall mounts and speaker wire to people who simply don't know any better.  Is this a good business model?  Rely upon uneducated consumers as your target market?

As I said price is not the only reason I hate Best Buy.  I also hate the fact that they feel the need to "optimize" computers via their in-house Geek Squad technicians (and I use the term technician loosely here).  I've actually heard of experiences where people have tried to buy laptops from Best Buy but they have been unable to because Best Buy refuses to sell one without them adding unnecessary fees to it for their optimization service.

When it comes to LCD or Plasma calibration services it is even more idiotic.  Best Buy charges ignorant consumers $200 to "calibrate" their television which could be done by any owner within 10 or 15 minutes simply by searching for their specific model of television on a website like AVSForum and following the suggested settings.  The worse (and shadiest) part of this is that Best Buy has been caught on several occasions showing calibrated and non-calibrated televisions side by side in an effort to convince people to spend the extra money, but it has been discovered that they show a High Definition (HD) signal on the calibrated set while they show a Standard Definition (SD) signal on the non-calibrated set.  Some people have no shame.

I have also noticed that they can charge anywhere from $39.99 to $99.99 to perform basic tasks on a PC such as installing anti-virus software or applying OS patches and updates.  In many cases if they install software all they do is insert the disk, click next, next, next, finish... and charge the customer $40.  I fail to see how this is at all reasonable - especially when they rely upon consumers not knowing any better.

Of course if you do end up purchasing something from Best Buy, be prepared to be bombarded at the checkout as the clerk makes one final push to convince you that the service plan is a great idea.  Then of course there is a rewards program that you should be a member of, there is a great deal on their on-demand video service or a discount on DirecTV that you need to be aware of.  Do you need any batteries or a gift card to go along with that?  Fifteen minutes later you might be able to head for the exit only to have the "Security" guard ask to see your receipt because you happen to walk a total of 20 feet from the cash register to the door and obviously that suggests you must have been trying to steal something.

When it comes to returns, things don't get any better.  I was once near their service desk when a rather angry customer was trying to return a dishwasher.  He had paid for one model, but after driving home and installing the dishwasher, it was discovered Best Buy had given him the wrong model.  He apparently tried to resolve the issue over the phone, but since Best Buy didn't believe him he had no choice but to uninstall the dishwasher, drive all the way back to Best Buy, and then argue with a manager about how their screwup was their fault and he should be compensated.

Did I mention the guy had a two hour drive to his home?  Yea... I imagine I would be slightly upset as well, yet the part of the conversation I was hearing involved the manager trying to blame the customer for not checking the model number on the box against his receipt.  This is the mentality at Best Buy - when in doubt, just blame the customer.

I could go on for hours.  I have at least a half dozen similar stories about Best Buy customer service, and at least a half dozen examples of how they have either gone out of their way to lose a sale, or they have not delivered on promises made during the time of sale... but rather than start adding chapter numbers to this post I'll just summarize by saying there are many good reasons why I don't buy things at Best Buy and why I do my best to convince others to avoid them as well.

The reality is I don't know many people in my circle of friends who actually buy things at Best Buy.  Those that do shop there are generally not the type of people who are well informed about technology, or they are merely going there to buy gift cards for kids or grandkids.  I realize my experiences are not reflective of the community as a whole, but I can't help but feel that Best Buy exists in spite of themselves.

I never hear positive news about Best Buy.  I never hear people brag about how they love the store.  I don't hear about how someone got an amazing deal or how they were treated so well.  I also don't read good news about Best Buy, their stock price, their finances, or their prospects.  This all has convinced me that if Best Buy continues doing the same things as they have been doing - they will continue to lose customers and they will continue circling the drain as they follow in the footsteps of other electronics retailers like Ultimate Electronics or Circuit City.

The funny thing is - I'm not the only person saying these types of things about Best Buy.  I recently read an article on the Forbes website written by Larry Downes that makes many of the same points as I have made here.  Downes has his own real-world examples of why Best Buy is a failure, but he also cites specific data about their financial condition, their declining revenue, and some of their recent missteps. 

Mr. Downes actually suggests that Best Buy is actually going out of business - even if they don't know it yet.  I felt it was a great read, and surely worth a few minutes of your time if you are at all interested in the subject matter.